Vairi Support
This is the Vairi Help Desk, our support team. For shaping your matches, that is Pidge, your concierge, inside the app.
Ways to reach us
The fastest channel is the Help Desk chat on this page. Prefer email? Write to hello@vairi.app. We typically respond within 24 hours, and faster for anything blocking your access.
FAQs and resources
Before reaching out, you may find quick answers in the FAQ on the home page for how matching works, privacy and security, and getting started with Vairi.
Account and data requests
You can delete your account yourself in the app: Personal Space, settings, Delete account. Deletion is immediate. You can also email hello@vairi.app with the subject "Data Deletion Request" and it is actioned within 30 days. For access to your data, a correction, or a portable copy, email the same address; these are your rights under UK and EU GDPR.
Billing
Payments are processed by Stripe. The Monthly Founder plan can be cancelled anytime. For receipts, plan changes, or anything else about billing, email hello@vairi.app.
Reporting and safety
If you encounter inappropriate behaviour from another member, report it immediately with as much detail as possible. User safety and a respectful environment are our top priorities, and we investigate these first. For urgent safety concerns, email safety@vairi.app.
Availability
Our team is available Monday to Friday, UK business hours (9:00-18:00 GMT/BST). Messages sent outside these hours are reviewed and prioritised for the next business day.